Resources | TELUS International Europe
  • Blog

    Keep up-to-date with the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions – everything from the best outsourcing destinations to best practices for multilingual project implementation.

    • Customer satisfaction: the key to innovation and sustainable profitability

      How to best measure customer satisfaction remains a hot topic in the field of client management. To help decision-makers better understand their options, we reviewed four ways to approach this topic: Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), and the Wow Effect.

      Experts discuss Fraud Management at TELUS International Europe Executive Breakfast

      On February 18, 2016, we were thrilled to host the third edition of the Executive Breakfast in Paris, France. Organized in cooperation with CMCA, a French consulting company specializing in Credit Management, the event was held at the prestigious Canadian Cultural Center. In choosing the topic for this edition of the Executive Breakfast we leveraged our expertise and seven years of experience in fraud and risk management practices.

      TELUS International Europe Romania is among the “Most Loved Employers” in the BPO sector

      The results from the “Most Loved Employers” study were released earlier this week and we are thrilled with the results. Conducted in Romania by the Inspire Group and Mercury Research, the study surveyed more than 3, 000 citizens on their perceptions of 170 companies across 16 industries.

      Where Bulgaria and Romania stand in the 2016 A.T. Kearney Service Location Index?

      In January the leading global management consulting firm A.T. Kearney issued the seventh edition of the Service Location Index. The Index draws a global outsourcing landscape based on metrics in three major criteria: financial attractiveness, people skills and availability, and business environment, measured for each of the 55 countries included in the research.In January the leading global management consulting firm A.T. Kearney issued the seventh edition of the Service Location Index. The Index draws a global outsourcing landscape based on metrics in three major criteria: financial attractiveness, people skills and availability, and business environment, measured for each of the 55 countries included in the research.

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  • Resources library

    Would you like more practical information about our approach and how we have overcome challenges and turned them into opportunities? Or maybe you are looking for development ideas for your business? Dive into our collection of valuable articles and find unexpected solutions and even more reasons why TELUS International Europe is a market leader.

    Resources library
  • Videos

    Hear what we do and how we do it – straight from our people. Witness real enthusiasm on the faces of the people who provide customer support to companies from all over the world. Play our videos and see our true colors!

    • Who is TELUS International...

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Did you know?

In addition to our Six Sigma focus, our commitment to best practices includes ITIL V3 compliance and ISO 20000:2011 certification.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

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Team member quote

"For me, working at TELUS International means helping people in my own language and in their own language – and it allows me to live abroad. It’s the total package!"

Peter
Customer support agent